Cafu Pass Service OÜ Privacy Policy

Why This Privacy Statement Exists

At Cafu Pass Service OÜ, protecting and responsibly managing the personal data of our users is a top priority. To uphold this commitment, we have developed this Privacy Policy which explains how we gather, handle, disclose, and secure the personal information of everyone who uses our platform.

This document forms a fundamental part of Cafu Pass Service OÜ’s Terms of Use and details the methods by which user data is collected, processed, and protected when interacting with our services. It also aims to clarify your rights concerning privacy and provides contact information if you have any inquiries or concerns.

Please be aware that this Privacy Policy is not applicable to external websites or applications linked to our platform. We advise users to review the privacy policies of any third-party sites or apps they visit to understand how their personal information may be treated.

This Privacy Policy should be considered alongside our Terms of Use. Capitalized terms used but not defined here shall carry the meanings assigned in the Terms of Use.

Your Agreement to This Privacy Policy

By accessing or utilizing our platform, you consent to the collection and use of your personal information as described in this Privacy Policy. Providing certain personal data is essential for us to deliver our services effectively. Should you decide not to share required information, it may prevent us from offering you access to some or all services. If you have any uncertainties, feel free to contact us at ticket@parisseinerivercruises.com.

Definitions Used in This Privacy Policy

  • Account: A personalized profile created for you on our platform to access available services.
  • Company: Refers to Cafu Pass Service OÜ and includes its affiliates, subsidiaries, and any associated corporate entities.
  • Cookies: Small data files placed on your device by our platform that store browsing information and other relevant data.
  • Device: Any hardware such as a smartphone, computer, or tablet used to connect to the platform.
  • Personal Information: Any data relating to an identifiable individual user that is collected while utilizing our services. This information is gathered to enable service delivery and comply with legal requirements (see Section 5 for details).
  • Platform: Encompasses the website, related web pages, mobile apps, and mobile versions of our services.
  • Privacy Policy/Policy: This document, including any future updates or related materials created by Cafu Pass Service OÜ.
  • Social Media Platforms: External platforms such as Facebook and Instagram used for communication or login purposes.
  • Service Providers: The vendors or partners listed on Cafu Pass Service OÜ’s platform who offer various services.
  • Third Party Vendors: External organizations or individuals engaged by Cafu Pass Service OÜ to assist with platform functionality, service facilitation, or usage analysis.
  • Website: The site www.parisseinerivercruises.com.
  • You/Your: The individual user accessing or using the platform.

Why Cafu Pass Service OÜ Collects Your Personal Data

Cafu Pass Service OÜ operates as a connection point between users and service providers, enabling bookings for experiences and events featured on our platform. Collecting personal and related data is necessary to provide these services and to perform other processing activities described in this Policy.

Types of Information We Collect

Personal Information:

The data collected depends on your interactions, chosen services, geographic location, and legal obligations. We categorize the personal information into:

  • Non-Identifiable Personal Information: Data that cannot directly identify you, which may be anonymized or aggregated. Examples include anonymized usage statistics and masked IP addresses.
  • Personally Identifiable Information: Data that can be used to identify you individually, collected to grant you access to specific platform features. This includes, but is not limited to, your full name, social security number, birth details, contact numbers, address, email, and payment information.

Automated Data Collection:

When you use the platform, certain information is gathered automatically, which falls under non-identifiable data, such as:

  • Device details including browser type, device model, operating system, and app version.
  • IP address logged during platform access.
  • Usage patterns like visited sections, frequency, and duration of visits.

  • Date and time stamps of your interactions.

This data supports IT security, load management, demographic analysis, legal investigations, and improves the overall user experience.

Cookies:

Our platform employs different types of cookies to monitor your usage and enhance service personalization. Cookies can be persistent or session-based and serve various functions, including:

  • Essential Cookies: Required for accessing platform features, authenticating users, and preventing fraud.
  • Consent Cookies: Track if you have accepted our cookie usage.
  • Functional Cookies: Remember your preferences, such as login info or language settings, to tailor your experience.

How We Use and Share Your Personal Information

The personal data you provide while using our platform is processed solely for legitimate purposes and to deliver our services. We do not sell or lease your personal details except where required by law and disclosed in this Privacy Policy.

Your data is used for purposes including:

  • Booking Management: Processing your name, contact details, and payment info to confirm bookings for you and others.
  • Marketing Communications: Sending information about promotions, updates, newsletters, reward schemes, and exclusive offers.
  • Service Improvement: Maintaining and enhancing platform functionality, notifying you of booking changes, customer support, feedback collection, surveys, and financial transactions.

We may disclose your information to third parties, possibly outside your country, in cases such as:

  • Third Party Vendors: Sharing information with partners who assist with platform operation, usage monitoring, and direct communication.
  • Affiliates: Sharing data with our affiliates under obligations to comply with this Policy.
  • Payment Processors: Transferring payment-related information to banks, gateways, or other payment facilitators.
  • Service Providers/Business Partners: Sharing data with providers responsible for delivering the services booked on our platform.